At BarkPure, customer satisfaction is important to us. We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With original tags, if applicable

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

How to Request a Return

To start a return, please contact us at support@barkpure.com with your order number and the reason for your return.

If your return is approved, we will provide you with return instructions and the return address.

Return Address:
8375 Sultana Ave Unit 2
Fontana, CA 92335
United States

Important: Items sent back to us without first requesting and receiving return instructions will not be accepted.

Return Shipping Costs & Restocking Fees

  • Return Shipping: Customers are responsible for their own return shipping costs unless the item received was damaged, defective, or incorrect.

  • Restocking Fee: We do not charge a restocking fee for returned items.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@barkpure.com and provide photos of the item and packaging so we can evaluate the issue and determine the appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items caused by customer handling

  • Items marked as final sale

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original eligible item and place a new order for the replacement.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to process and post the refund to your account.

If you have not received your refund within 15 business days after we confirm that your refund has been issued, please contact us at support@barkpure.com.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us: