1. What products does BarkPure sell?

BarkPure offers carefully selected pet products designed to make everyday life with your dog or cat easier, cleaner, and more convenient.

2. Where does BarkPure ship?

We currently ship orders to addresses within the United States only.

We do not currently offer international shipping.

3. Do you offer free shipping?

Yes. We offer Free Standard Shipping on all orders shipped within the United States.

4. How long does shipping take?

• Order Processing Time: 1–3 business days

• Estimated Transit Time: 7–12 business days after processing

• Estimated Total Delivery Time: Approximately 8–15 business days

Delivery times are estimates and may vary due to carrier delays, weather, holidays, and other circumstances beyond our reasonable control.

5. Will I receive a tracking number?

Yes. Once your order has shipped, tracking information will be sent to the email address provided at checkout when tracking information is available.

If you have not received tracking information, please contact us at support@barkpure.com with your order number.

6. How can I check my order status?

You can track your order using our Track Your Order page, where available.

If you need additional assistance with your order status, please contact us at support@barkpure.com with your order number.

7. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible after placing your order.

Because orders may begin processing quickly, we cannot guarantee that changes or cancellations can be made after processing has started.

If an order cannot be cancelled, you may request a return in accordance with our Return & Refund Policy

8. What happens if I enter the wrong shipping address?

Please carefully check your shipping address before completing your order.

If you notice an incorrect address, contact us as soon as possible at support@barkpure.com.

We will make reasonable efforts to update the address before the order ships, but we cannot guarantee that changes can be made after processing or shipment has begun.

BarkPure is not responsible for packages delivered to an incorrect or incomplete address provided by the customer.

9. What should I do if my package is delayed or lost?

If your package is delayed or appears to be lost, please contact us at support@barkpure.com with your order number.

We will review the available shipping information and assist you with the issue in accordance with our Shipping Policy.

10. What should I do if my order arrives damaged?

If your order arrives damaged, please contact us at support@barkpure.com as soon as possible.

Please provide your order number and photographs of the damaged package and product so we can evaluate the issue and assist you.

11. What payment methods do you accept?

We accept the secure payment methods displayed at checkout.

Available payment methods may vary depending on your location, device, and checkout settings.

12. Is my payment information secure?

Payment information is processed through secure payment processing systems and payment providers.

BarkPure does not directly store your complete payment card information.

13. Can I return my order?

Yes. We offer a 30-day return policy.

Returned items must meet the eligibility requirements described in our Return & Refund Policy.

For complete information about returns, return shipping costs, refunds, and eligibility requirements, please review our Return & Refund Policy.

14. How can I contact BarkPure?

You can contact us using the information below:

• Store Name: BarkPure

• Email: support@barkpure.com

• Phone: +1 (760)-935-6145

• Business Address: 8375 Sultana Ave Unit 2, Fontana, CA 92335, United States

• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM  (PST)